Return & Refund Policy — 30-Day · 2-Year Warranty

Thank you for shopping at Pura.

  1. Order Cancellation

You may cancel your order free of charge before the item has been shipped. Once the order has been dispatched, cancellation is no longer available and you will need to submit a return request after receiving your parcel.

  1. 30‑Day Return Window

We offer a voluntary 30‑day return period starting from the date you receive your product.

To be eligible for a change‑of‑mind return: ‑ The product must be unused, in its original condition, with all original packaging, accessories and documentation complete. ‑ You must contact our customer‑service team and obtain explicit return approval together with a valid return address before sending back your goods.

 

Do NOT send your item back before receiving return approval and a return‑shipping address from our customer‑service team. Packages returned without our prior approval may be refused upon receipt. Please note that your return‑to‑address may differ from your original shipping warehouse address. Always follow the return instructions provided by our team.

 

  1. Shipping costs for returns

‑ For change‑of‑mind returns: the customer is responsible for all return‑shipping costs. Original shipping fees paid at checkout are non‑refundable. ‑ For returns caused by our error (defective product, damaged‑on‑arrival, wrong‑item shipped): we will cover your return‑shipping costs and refund your original shipping fee accordingly.

  1. Inspection, refund and replacement

After we receive and inspect your returned goods: ‑ Once your refund has been approved, we will initiate your refund right away. The actual time for funds to appear in your account depends on your payment‑service provider and is outside our control. ‑ If your item arrives defective or damaged through our fault, you may choose between a full refund or a free replacement unit.

  1. Troubleshooting delayed refunds

If you have not received your refund some time after approval:

  1. Double‑check your bank or payment‑account statement.

  2. Contact your credit‑card issuer or payment provider, as refunds sometimes require extra processing time.

  3. If the issue remains unresolved, email support@puracoffee.com with your order number.

Limited 2‑Year Warranty

  1. Warranty coverage

We provide a 2‑year limited hardware warranty for our coffee‑machine products, valid from the date of delivery. The warranty covers manufacturing defects in materials and workmanship.

  1. Warranty exclusions

This limited warranty does not cover: ‑ Damage caused by accident, misuse, improper operation or falls. ‑ Related damage caused by lack of regular maintenance. ‑ Products that have been disassembled, modified or repaired by parties other than our authorised service team. ‑ Normal wear and tear, cosmetic scratches or marks.

  1. Warranty terms

After a warranty replacement or repair, the remaining length of your original 2‑year warranty will continue to apply. No new 2‑year warranty term will start after replacement.

  1. Policy revision

Pura reserves the right to update this return, refund and warranty policy at any time. Changes will be published on this page. Last updated: September 2026